Rental Terms

1. What you're renting

Tote Movers LLC (“we”) rents you reusable moving totes and dollies (“the equipment”) for the rental period shown on your booking. The equipment stays our property.

2. Rental period & extensions

Your rental runs from delivery to your scheduled pickup date. Need more time? We'll text you before pickup — a 1–2 day grace push is free (once per rental, subject to availability). Longer extensions are billed at our current extension rates: $2 per tote per week (residential) / $1 (commercial). Current pricing is always shown at totemovers.com and at booking.

3. Delivery & pickup

We deliver and collect at the addresses on your booking. Please have totes emptied, lids closed, stacked, and accessible on pickup day, with the dollies together. If we arrive as scheduled and can't collect the equipment, we may charge a return-trip fee of $25.

4. Taking care of the equipment

Normal moving wear is expected and fine. Broken, burned, painted, written-on, or missing equipment is billed at replacement cost: $25 per tote and $150 per dolly. Please don't leave the equipment out in weather, and give any messy tote a quick wipe — we handle sanitizing.

5. Your belongings are yours

We supply sturdy containers — but we don't pack, don't supervise packing, and can't be responsible for what's packed or how. You're responsible for your items, including anything damaged inside a tote or while loading, moving, or unloading. Pack valuables and fragile items with appropriate care and padding.

6. Use at your own risk

Totes get heavy and dollies roll. Lift with your legs, keep the load stacked stable (4 high max), and keep kids off the dollies. You accept responsibility for how the equipment is used while it's in your care, including any injury or property damage caused by its use.

7. Don't put these in the totes

Liquids that can spill, hazardous or flammable materials, perishables, animals, or anything illegal. (You'd be amazed.)

8. Payment & cancellation

Payment is due as stated on your booking. Cancel or reschedule free of charge up to 48 hours before your delivery window; inside 48 hours we may charge $25.

9. If something goes wrong

Talk to us first — call or text (208) 274-3717 and we'll make it right. Our total liability for any claim is limited to the amount you paid us for the rental. These terms are governed by Idaho law.

10. Agreement

Checking “I agree to the Rental Terms” when booking (or accepting delivery of the equipment) means you accept these terms.

11. Text messages (SMS)

If you check the optional “Text me delivery updates” box when booking, you agree to receive text messages from the Tote Movers messaging program. This is a transactional program: messages are limited to your booking confirmation and delivery/pickup reminders. We do not send marketing texts.

Message frequency varies (typically a few messages per rental). Message and data rates may apply. Consent to receive texts is not a condition of renting— you can book without it and we'll reach you by phone or email instead.

Reply STOP at any time to opt out of text messages. Reply HELP for help, or contact us at (208) 274-3717 or hello@totemovers.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your mobile information.

12. Gift certificates

You can buy a Tote Movers gift certificate at totemovers.com/gift. You pay when you buy, and the certificate — with its redemption code — is delivered by email and as a printable download.

• Never expires. The gift value doesn't shrink and has no deadline.
• It's value, not a reservation. The recipient books like any customer, chooses any package, and the full gift value applies to that booking — package, add-ons, and fees. If their order costs more, they pay just the difference at checkout. Totes are subject to availability, so booking early is smart.
• One booking per code. Any gift value left over after the booking it's used on is forfeited — certificates have no cash value and we can't give change.
• Refunds. An unredeemed certificate can be refunded to the original purchaser — just contact us. Once a code has been redeemed, the certificate can't be refunded (the booking's own cancellation terms in §8 apply instead).
• Service area. Certificates are only usable for moves within our service area (currently Coeur d'Alene, Post Falls, Hayden, Rathdrum, and Dalton Gardens). If the recipient's plans change and they can't use the gift, contact us about a refund.
• Treat the code like cash. Anyone with the code can redeem it. Lost certificate? The purchaser's receipt has the code, or contact us and we'll resend it. We may void a code in cases of fraud or after a refund.