Privacy Policy

Information We Collect

When you use our site or book a rental, we may collect:

• Contact information — name, email address, phone number
• Booking details — delivery address, delivery date, package selected, any add-ons, special instructions you provide
• Communications — messages you send us via the contact form, email, or phone
• Website usage data — anonymized analytics about how visitors interact with our site (pages viewed, time spent, approximate location)

We do not collect Social Security numbers, payment card numbers, or banking information through this website. Payment for confirmed rentals is handled separately.

How We Use Your Information

We use the information you provide to:

• Confirm and fulfill your booking, including delivery and pickup
• Respond to your questions and communicate with you about your rental
• Send rental-related notifications (booking confirmations, pickup reminders, etc.)
• Improve our service and website
• Comply with legal and tax obligations

We do not send marketing emails or promotional offers without your permission, and we do not sell your personal information to anyone.

Who We Share It With

We only share your information with the following types of service providers, and only as needed to operate our business:

• Email service (Resend) — to send booking notifications and respond to inquiries
• Website hosting (Vercel) — to host and serve totemovers.com
• Analytics (Google Analytics) — for anonymized website usage data
• Legal/tax authorities — only when required by law (e.g., a valid subpoena or tax filing)

We do not sell, rent, or share your personal information with advertisers or unrelated third parties.

Cookies & Analytics

Our site uses Google Analytics to understand how visitors find and use the site. Google Analytics uses cookies and similar technologies to collect anonymized data such as pages visited, approximate location (city level), device type, and referral source. We do not use this data to identify individual visitors, and IP addresses are anonymized.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by using your browser's privacy controls.

Data Retention

We keep booking records and related communications for as long as needed to fulfill our service and to comply with tax, accounting, and legal requirements (typically up to seven years). Anonymized analytics data may be retained longer for trend reporting.

Your Choices & Rights

You can:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (subject to our legal and tax retention obligations)
• Opt out of any communications that aren't related to a current booking

To exercise any of these rights, email us at hello@totemovers.com. We'll respond within a reasonable timeframe.

Children's Privacy

Our services are intended for adults (18 and older) who can enter into a rental agreement. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us and we'll delete it.

Security

We use reasonable administrative and technical safeguards to protect your information, including encrypted connections (HTTPS) throughout the site and trusted service providers. No system is perfectly secure, but we take reasonable steps to keep your information safe.

Governing Law

This Privacy Policy is governed by the laws of the State of Idaho.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted at totemovers.com/privacy with the “Effective” date updated.

Contact Us

Questions about your privacy or this policy? Reach us at hello@totemovers.com or (208) 274-3717.